Support & FAQ
Need help with the BPVA Calendar App? You're in the right place! Below you'll find answers to common questions and troubleshooting tips.
Frequently Asked Questions
Account & Login
Q: I forgot my password. How can I reset it?
A: On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
Q: Can I change my email address?
A: Yes! Go to Settings → Profile → Email Address to update your email. You'll need to verify the new email address.
Q: How do I delete my account?
A: Go to Settings → Account → Delete Account. Please note this action is permanent and cannot be undone.
Calendar & Events
Q: Why don't I see any events on my calendar?
A: Make sure you have:
- Completed your profile setup
- Selected your appropriate age group/skill level
- Enabled calendar sync in settings
- A stable internet connection
Q: Can I add personal events to the calendar?
A: Currently, the calendar displays BPVA academy events only. However, you can export events to your device's native calendar and add personal events there.
Q: How do I know if an event is cancelled?
A: You'll receive a push notification if an event is cancelled. Cancelled events will also be marked clearly in the app with a strike-through or "CANCELLED" label.
Q: Can I view past events?
A: Yes! You can scroll back in the calendar to view historical events and your attendance history.
Notifications
Q: I'm not receiving push notifications. What should I do?
A: Check these settings:
- Ensure notifications are enabled in your device settings for the BPVA Calendar App
- In the app, go to Settings → Notifications and verify your preferences
- Make sure your device isn't in Do Not Disturb mode
- Try logging out and back in
Q: Can I customize which notifications I receive?
A: Yes! Go to Settings → Notifications to choose which types of notifications you want to receive and set quiet hours.
Q: How do I turn off notification sounds?
A: This is controlled by your device settings. Go to your device's Settings → Notifications → BPVA Calendar App to adjust sound preferences.
Technical Issues
Q: The app is crashing. What should I do?
A: Try these steps:
- Force close the app and reopen it
- Check if an app update is available in your app store
- Restart your device
- Uninstall and reinstall the app (your data will be preserved)
- If the issue persists, contact support
Q: The app won't sync my data.
A: Try these troubleshooting steps:
- Check your internet connection
- Pull down to refresh on the home screen
- Log out and log back in
- Clear the app cache in Settings
Q: Why is the app running slowly?
A: Performance issues can be caused by:
- Poor internet connection
- Low device storage
- Outdated app version
- Background apps consuming resources
Try closing other apps, clearing device storage, and ensuring you have the latest app version.
Features & Usage
Q: Can I use the app offline?
A: You can view previously loaded calendar events offline, but you'll need an internet connection to sync updates, receive notifications, and access real-time information.
Q: Is there a desktop or web version?
A: Currently, the BPVA Calendar App is available only for iOS and Android mobile devices. A web version is being considered for future development.
Q: Can parents and athletes use the same account?
A: We recommend creating separate accounts for each person. This ensures personalized schedules, notifications, and privacy.
Q: How do I update my profile information?
A: Go to Settings → Profile to update your name, photo, contact information, and other profile details.
Privacy & Security
Q: Is my personal information secure?
A: Yes! We use industry-standard encryption to protect your data. Read our
Privacy Policy for detailed information.
Q: Can other users see my contact information?
A: Only the information you choose to make public in your profile settings is visible to other users. Your email and phone number are private by default.
Q: How is my data used?
A: Your data is used solely to provide app functionality and improve your experience. We never sell your personal information. See our
Privacy Policy for details.
Troubleshooting Guide
Installation Issues
Cannot download from App Store/Play Store:
- Check your internet connection
- Ensure you have sufficient storage space
- Verify your device meets minimum requirements (iOS 13+ or Android 8+)
- Try restarting your device
Login Problems
"Invalid credentials" error:
- Double-check your email and password
- Ensure Caps Lock is off
- Try the "Forgot Password" feature
- Clear your browser cache if applicable
Sync Issues
Calendar not updating:
- Pull down to refresh manually
- Check your internet connection
- Log out and log back in
- Contact support if the issue persists
System Requirements
iOS
- iPhone or iPad
- iOS 13.0 or later
- Internet connection
Android
- Android smartphone or tablet
- Android 8.0 (Oreo) or later
- Internet connection
Additional Resources
App Version: 1.0.0+11
Last Updated: October 2025